Shipping policy

ComfortLegs Shipping Policy

Last updated: September 1, 2026

At ComfortLegs, we are committed to delivering your products to you as efficiently and smoothly as possible. Please review our shipping policy below to understand our delivery timeframes and procedures.

We currently ship exclusively within the United Kingdom (UK).

1. Order Processing

All orders are processed within 1–2 business days (excluding weekends and holidays) from the time your order is placed. Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number.

2. Delivery Timeframes & Estimates

我们 partner with secure international and local logistics networks to bring you quality products directly.

  • Standard UK Delivery: Estimated delivery is 5–8 business days from the day your order ships.

  • FREE UK Delivery: Available on all orders with a total value of £30 or more. The free shipping option is automatically applied at checkout, with the same estimated delivery time of 5–8 business days.

Please note: While we always strive to ensure your package arrives on time, delivery estimates are calculated from the date of dispatch and can occasionally be affected by peak shopping seasons, carrier delays, or customs clearance.

3. Shipment Tracking

When your order ships, you will receive a Shipment Confirmation email with a tracking link. Please allow up to 48 hours for the tracking information to update in the carrier's system.

If your package has not arrived within 10 business days of receiving your shipping confirmation, please reach out to us at supportcomfortlegs@gmail.com with your order number, and our support team will investigate.

4. Duties and Taxes

All prices displayed on our store include applicable taxes for UK orders. You will not face any hidden fees or unexpected charges upon delivery.

5. Missing or Lost Packages

If your tracking status shows that your package has been delivered, but you haven't received it, we recommend:

  1. Checking around your property, mailbox, or with neighbors/building reception.

  2. Reviewing the tracking link for any specific carrier notes.

If you still cannot locate your package, please contact us at supportcomfortlegs@gmail.com. Please keep in mind that ComfortLegs is not responsible for packages marked as delivered to the correct address provided at checkout, but we will always do our best to help you coordinate with the carrier.

6. Contact Us

If you have any questions or concerns regarding your shipment, please contact us at:

  • Email: supportcomfortlegs@gmail.com

  • Support Hours: Mon–Fri: 9AM–6PM CET / Sat: 10AM–4PM CET