Privacy policy

ComfortLegs™ Privacy Policy

Last updated: September 1, 2026

At ComfortLegs™, we value your privacy and are committed to protecting your personal information. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, make a purchase, or otherwise communicate with us through our store and website (the "Services").

ComfortLegs™ is powered by Shopify, which enables us to provide the Services to you. Please read this Privacy Policy carefully. By accessing or using any of the Services, you acknowledge that you have read and understood our data practices.

1. Personal Information We Collect

When we use the term "personal information," we mean information that identifies or can reasonably be linked to you. Depending on how you interact with our Services, we may collect:

  • Contact Details: Name, billing/shipping addresses, phone number, and email address.

  • Financial Information: Payment card details, account numbers, and transaction confirmations (processed securely via our payment providers).

  • Account Information: Username, password, security questions, and preferences.

  • Transaction Information: Items viewed, cart additions, purchases, returns, exchanges, and order history.

  • Communications: Any messages you send us via customer support inquiries.

  • Device & Usage Information: IP address, browser type, network connection, device identifiers, and how you navigate our website.

2. Sources of Personal Information

We collect information from the following sources:

  • Directly from you: When you create an account, place an order, or contact us.

  • Automatically: Through cookies and tracking technologies when you browse our website.

  • From service providers and partners: Such as Shopify and analytics or fulfillment partners who help us run our store.

3. How We Use Your Information

We use your personal information for legitimate business and operational purposes, including:

  • Providing the Services: Processing your payments, fulfilling orders, arranging shipping, managing returns/exchanges, and maintaining your account.

  • Marketing & Advertising: Sending promotional emails, text messages, or postal mail (where permitted), and displaying relevant online ads based on your browsing history.

  • Security & Fraud Prevention: Authenticating accounts, securing transactions, and investigating malicious or fraudulent activity.

  • Customer Support: Responding to your inquiries and maintaining our business relationship.

  • Legal Compliance: Complying with applicable laws, responding to legal requests, and enforcing our terms of service.

4. How We Disclose Personal Information

We may share your personal information with third parties in specific circumstances:

  • Service Providers: With Shopify and third-party vendors who assist with IT management, payment processing, data analytics, cloud storage, and shipping.

  • Business & Marketing Partners: To provide targeted advertising and marketing services based on your online activity.

  • Legal & Business Transfers: To comply with legal obligations, protect our rights, or in connection with a business transaction (such as a merger or bankruptcy).

  • With Your Consent: When you explicitly direct us to share information.

5. Relationship with Shopify

Our store is hosted by Shopify, which collects and processes personal information to provide and improve the platform. Shopify may use data from your interactions with our store—along with other merchants—to provide enhanced platform features. To learn more about how Shopify handles your data and to exercise your privacy rights, please review the Shopify Privacy Policy and the Shopify Privacy Portal.

6. Your Rights and Choices

Depending on your place of residence (such as the UK or European Economic Area), you may have specific rights regarding your personal information:

  • Right to Access / Know: Request access to the personal data we hold about you.

  • Right to Delete: Request the deletion of your personal data.

  • Right to Correct: Request correction of inaccurate information.

  • Right to Portability: Receive a copy of your data to transfer to a third party.

  • Restriction & Objection: Ask us to stop or restrict the processing of your data.

  • Withdrawal of Consent: Withdraw consent where processing is based on consent.

To exercise these rights, or to opt out of promotional emails (via the unsubscribe link in our emails), please contact us using the details below.

7. International Data Transfers

We may transfer, store, and process your personal information outside your country of residence. For transfers out of the EEA or the UK, we rely on approved legal mechanisms such as the European Commission's Standard Contractual Clauses to ensure adequate data protection.

8. Children's Data

Our Services are not intended for children under the age of majority, and we do not knowingly collect data from children. If you believe a child has provided us with personal information, please contact us so we can delete it.

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect operational, legal, or regulatory changes. The updated version will be posted on this page with a revised "Last updated" date.

10. Contact Us

For the purpose of applicable data protection laws, ComfortLegs™ is the data controller of your personal information. If you have any questions, complaints, or wish to exercise your privacy rights, please contact us at:

  • Email: supportcomfortlegs@gmail.com

  • Support Hours: Mon–Fri: 9AM–6PM CET / Sat: 10AM–4PM CET