Refund policy

ComfortLegs Return & Refund Policy

Last updated: September 1, 2026

At ComfortLegs, we are committed to delivering premium quality products and ensuring your absolute satisfaction. Please read our Return & Refund Policy carefully before making a purchase.

1. Hygiene & Safety Policy (Strictly Non-Returnable)

Because ComfortLegs compression socks and hosiery are classified as direct hygiene and personal care products, we enforce a strict health and safety standard:

  • Used, worn, washed, or tried-on items cannot be returned, exchanged, or refunded under any circumstances.

  • Once the outer packaging or seal has been opened, the product is considered final sale. This protects all our customers by guaranteeing that no one ever receives a pre-owned or second-hand hygiene item.

2. Eligibility for Returns (Unopened Items Only)

We will only accept a return if it strictly meets all of the following criteria:

  • The product(s) must be completely unopened, in their original factory-sealed packaging, unused, and unwashed.

  • The return request must be formally submitted within 14 days of receiving your package.

  • Valid proof of purchase (such as your order number or confirmation email) must be provided.

3. Step-by-Step Return Process

If your items are entirely unopened and you wish to proceed with a return within the 14-day limit, please follow these steps:

  1. Contact our support team at supportcomfortlegs@gmail.com with your order number and clear photos showing that the packaging remains factory-sealed.

  2. If your return request is authorized, our team will provide you with the correct return warehouse address.

  3. Return shipping costs are the sole responsibility of the customer. Original shipping fees are strictly non-refundable. We strongly advise using a trackable shipping service, as ComfortLegs cannot take responsibility for lost or unreceived return packages.

4. Inspection and Refunds

Once your return is delivered to our facility:

  • Our warehouse team will inspect the package to verify that the factory seal is intact and that the items are unused.

  • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a specified number of business days.

  • If a returned item is found to be opened, worn, or tampered with, the refund will be denied, and the item will not be sent back to you unless you cover the return shipping costs.

5. Defective or Damaged Items

We take great pride in our quality control. However, if you received a product that is demonstrably defective or damaged upon arrival, please notify us at supportcomfortlegs@gmail.com within 48 hours of delivery. Please include your order number and clear photographs of the defect. Verified claims will be eligible for an immediate replacement or refund.

6. Contact Information

If you have any questions or concerns regarding our policies, our customer support team is always here to help:

  • Email: supportcomfortlegs@gmail.com

  • Support Hours: Mon–Fri: 9AM–6PM CET / Sat: 10AM–4PM CET